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Return Policy

Return & Exchange Policy :

- If you product purchase from Maxprotect website, and if any issue occur in product goods, please send e-mail to enquiry@hkmaskfty.com and talk to our Customer Service within 7 days,and please provide your invoice number

- Please keep and return the product packing and box during the exchange (Each invoice only can return once,and no refund)

-Once it is verified that the purchased goods meet the conditions for return and exchange, someone will contact you to arrange the relevant return and exchange procedures. You can arrange third-party logistics for the relevant return and exchange.

- We do not accept "fail to meet their personal preferences" as the reason for return or refund.

- If you have sensitive skin, it is recommended that you consult a doctor before purchasing the product. Customers who have a sensitive reaction to the purchased product will not accept the return arrangement

- Before placing an order online, please ensure that the recipient's name, recipient's phone number and recipient address are correct. Providing the wrong information leads to the delay in the pickup of the goods and the cost of theft by third parties.


Notice for return and exchange:

If the goods have not been returned or exchanged according to the instructions and methods provided by the online customer service, the company reserves the right to refuse the return.

The complete return content must include the following (indispensable):

A. Original box

B. Invoice (the order at the time of purchase is in the customer's email)