RETURN POLICY

RETURN & EXCHANGE POLICY :

- If you purchase the product from MAXProtect website, any damages or quality issue occur on the goodsreceived,  please send e-mail to enquiry@hkmaskfty.com within 7 days . Please also provide the order invoice number and photos for further arrangement. 


- Please keep and return the product packing and box during the exchange (Each invoice only can return once and no refund).


- We do not accept "fail to meet their personal preferences" as the reason for return or refund.


- If you have sensitive skin, it is recommended that you may consult a doctor before purchasing the product. Customers who have a sensitive reaction to the purchased product will not accept the return arrangement.


- Before confirming the order,please ensure that the recipient's name, recipient's phone number and recipient address are correct. Providing the wrong information leads to the delay in the pickup of the goods and the cost of theft by third parties.


 

Notice for return and exchange:

If the goods have not been returned or exchanged according to the instructions and methods provided by the online customer service, the company reserves the right to refuse the return.

The complete return content must include the following (indispensable):

A. Original box

B. Invoice (the order at the time of purchase is in the customer's email)